Create a Simple Business Chatbot With Microsoft QNA Maker
By Stephen Garside on 2/26/2018
There are lots of chatbot frameworks available, each with differing levels of complexity. Microsoft have launched their QNA Maker simple bot service (in preview), which aims to provide an easy, intuitive way for businesses to create simple Question and Answer chatbots for use on websites and social media platforms.
QNA Maker can easily create a chat-bot from a Word document containing a simple list of questions and answers. Alternatively you can point QNA Maker at an existing Questions and Answers page on a website and it will do its best to scrape the content and create a simple business chat-bot for you.
The resulting chat-bot is pretty basic in terms of what it can do i.e. there is no concept of context, but the process of creating and maintaining the chat-bot is extremely simple and requires zero coding so could be built and maintained by non-technical employees. You can even include rich content in your bot answers such as links and images.
How to Create a Simple Business Chatbot
The steps required to create a simple business chatbot using QNA Maker are:-
1. Sign up for Microsoft QNA Maker - Its Free!
2. Prepare a Word Document containing your questions and answers e.g
What is your Company Name?
Our company name is Acme Digital.
What services do you provide?
We provide lots of digital services.
3. Within QNA Maker, create your chat-bot by uploading your document containing questions and answers.
4. Publish your chat-bot and note the api and url keys. Once published, Microsoft provide you an endpoint url to access your bot:-
Easily Re-Train Your New Business Chat-bot
One of the key considerations when implementing a simple chat-bot for business is how to continuously train it to answer new questions.
A nice simple way to ensure you get to see the questions your bot couldn't answer and re-train it so next time it can.
Demonstration of Chat-bot and Chat Window
So, if you want a simple, easy to maintain business chat-bot for your website I recommend taking a look at Microsoft's QNA maker and also my free chat-bot interface plugin.
If you want to try out QNA Maker and my chat-bot interface just click on the chat icon to the bottom left of this web page.
Download Free QNA Maker Chat-bot Window