Chatbot technology is improving at a dramatic rate, so now might be the time to consider one for your business, but what benefits can they provide? The following are some of the key business benefits you can expect from a chatbot:-
- Every contact between a customer and your business is answered because of 24/7 availability.
- Improved sales conversion through consistent Call to Action application in chatbot conversations.
- Even when your business is busy your contacts will be answered because chatbots are infinitely scale-able (dependent on provider).
- Cheap for your business to run as ongoing costs are minimal past initial chatbot production.
- Increased contact footprint by deploying the same chatbot across multiple surfaces i.e. on your website, social media channels, Google Home and Amazon Alexa.
- Improved customer intimacy - every customer - chatbot interaction is 100% personalised.
- Your business is able to improve the response and expand the knowledge of your chatbot on an ongoing basis through the use of easy to follow conversation building tools.
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